1. Personal data and their processing
1.1. Categories of personal data
If you buy goods or services from us, we collect the name and surname, e-mail address, postal address, billing address, telephone number, bank details, payment details.
1.2. Purposes of personal data processing:
• Provision of services and their improvement. In order to provide the offered services and improve them to your satisfaction, we process your personal data. Specifically, these include:
o Processing an order for goods or services ordered through our website. The legal reason here is the necessity for the fulfillment of the purchase contract and for selected data for the fulfillment of legal obligations (eg accounting documents).
o Customer support. To ensure customer service and to eliminate any problems in fulfilling the purchase contract, we process your personal data on the basis of the necessary fulfillment of these contracts.
o Communication. We use the collected data for the purpose of communication with you and its individual adaptation. For example, we may contact you by telephone or email to let you know the current status of your request, order, or complaint, or to obtain additional information from you.
o Protection, security and dispute resolution. We may also process data for the legitimate interest of ensuring the protection and security of our systems and our customers, detecting and preventing fraud, resolving disputes, and enforcing our agreements based on a legitimate interest.
• Processing of cookies from websites operated by Aquala. See a separate chapter of this document for more information
1.3 Transfer of personal data to third parties
Your personal data will be passed on to third parties or otherwise mediated only if this is necessary in the performance of the purchase contract, on the basis of a legitimate interest or if you have given your prior consent.
a) credit card companies, payment service providers for the purpose of processing payments and banks based on your order, fulfillment of the purchase contract
b) to the carrier for the purpose of delivery of the products or services ordered by you and resolution of complaints, including withdrawal from the contract
c) third parties, e.g. legal or financial representative, a court for the purpose of processing tax documents, recovery of receivables or other reasons arising from the fulfillment of our legal obligations
d) public authorities (eg police)
If third parties use the data to the best of their interest, the controller shall not be liable for such processing. These processing is governed by the principles of processing the personal data of the companies and persons concerned.
2. Security of personal data and retention period
2.1. Security of personal data
Your personal data is transmitted to us in encrypted form. We use SSL (secure socket layer) encryption system. We secure our websites and other systems through technical and organizational measures against the loss and destruction of your data, against access of unauthorized persons to your data, their modification or dissemination. We require our processors to comply with their GDPR regulations.
2.2 Processing period
We process and store personal data:
(a) in the time necessary to ensure all rights and obligations under the contract of sale;
(b) 1 year from the end of the warranty period to resolve potential disputes;
c) during the period during which Aquala is obliged as a trustee to keep in accordance with generally binding legal regulations. Accounting documents, e.g. invoices issued by Aquala are, in accordance with the law, archived for 10 years from their issuance.
In other cases, the processing period results from the purpose of the processing or is determined by legal regulations in the field of personal data protection.
3. Rights of data subjects
a) If we process your personal data, you can request free information about the processing of your personal data at any time.
b) If you believe that we are processing personal data in violation of the protection of your personal data and the legal conditions of personal data protection, you can ask for an explanation, request that we eliminate the situation, in particular, you can request a correction, addition, destruction of personal data or blocking of personal data.
c) To exercise your rights, contact the Commissioner for Personal Data Protection at the e-mail address firstname.lastname@example.org. You can also contact the Office for Personal Data Protection.
d) You can revoke your consent to the processing of personal data at any time. If you revoke your consent to the processing of personal data, your personal data will be deleted or anonymised; however, this does not apply to personal data that Aquala needs to fulfill legal obligations (eg processing an already placed order) or to protect its legitimate interests. Personal data will also be destroyed if personal data is not required for the intended purpose or if the storage of your data is inadmissible for other reasons stipulated by law.
• the correct functionality of the basket so that you can complete your order as easily as possible
• Remember your credentials so you don't have to re-enter them
• Best tailoring our site to your requirements by tracking traffic, your site navigation, and features used
• Find out information about viewing ads so that we don't show you an ad for goods you're not interested in
Some cookies may collect information which is subsequently used by third parties and which e.g. directly support our advertising activities (so-called "third party cookies"). For example, information about products purchased on our site may be displayed by an advertising agency as part of the display and customization of online advertising banners on the websites you view. However, you cannot be identified by this information.
The cookies used on our website can be divided into two basic types. Short-term, so-called "Session cookies" are deleted as soon as you end your visit to our site. Long-term, so-called "Persistent cookies" remain stored on your device for much longer or until you manually delete them (the time it takes for cookies to remain on your device depends on the cookie settings itself and your browser settings).
Cookies can also be divided according to their functionality into:
• analytics that help us increase the user comfort of our site by understanding how users use it
• Conversion, which allows us to analyze the performance of various sales channels
• tracking, which in combination with conversion helps to analyze the performance of various sales channels
• Remarketing, which we use to personalize ad content and target it properly
• Essential, which are important for the basic functionality of the site
3.4 Rejection of cookies
An effective cookie management tool is also available at http://www.youronlinechoices.com/en/
Our website contains links to other websites that are practical and contain information. Please note that this site may be owned and operated by other companies and organizations and has different security and privacy policies. Our company has no control and is not responsible for any information, material, products or services located on or accessible through this website.
5. Contact us
In case of any questions, comments and requests regarding this Policy, do not hesitate to contact us at the registered office of Aquala sro, Vážska 3560/1, postal code 921 01 Piešťany, Slovak Republic or via the e-mail address email@example.com.